FROM OUR DOOR TO YOURS

OUR

Return Policy.

LAST UPDATED: 10/09/2026

If something is not right with your order, we want to hear about it. Contact co*****@****up.com with your order number and a brief explanation so we can help you understand the available options.

Return Eligibility

We accept eligible return requests within [NUMBER] calendar days after delivery.

To qualify for a change-of-mind return, items must be [CONFIRMED CONDITION REQUIREMENTS, SUCH AS UNOPENED, UNUSED AND IN THEIR ORIGINAL PACKAGING].

Proof of purchase is required. An order number, receipt or other reasonable purchase record can help us locate your order.

Opened or Used Products

[STATE WHETHER OPENED OR USED PRODUCTS CAN BE RETURNED AND UNDER WHAT CONDITIONS.]

Flavor preferences are personal, and results vary with the beverage and how the product is used. [STATE WHETHER A TASTE-PREFERENCE OR SATISFACTION GUARANTEE IS OFFERED. DO NOT INCLUDE A GUARANTEE UNLESS YOU INTEND TO HONOR IT.]

Any restrictions on change-of-mind returns do not remove rights you may have concerning defective, damaged or incorrectly supplied products.

Items Excluded From Change-of-Mind Returns

[LIST ANY EXCLUSIONS, SUCH AS CLEARLY IDENTIFIED FINAL-SALE ITEMS OR PERSONALIZED PRODUCTS. IF THERE ARE NO EXCLUSIONS, STATE THAT OR REMOVE THIS SECTION.]

Any final-sale restriction will be disclosed before purchase. It does not override rights that cannot be excluded under applicable law.

How to Request a Return

Email co*****@****up.com with:

Your name and order number.

The item or items you want to return.

The reason for the request.

Photos, if the item is damaged, defective or incorrect.

We will review your request and provide the applicable return instructions, including the correct return address.

Please contact us before shipping anything back. The address on the original package may not be the appropriate return address. A lack of prior authorization will not remove rights you have under applicable law.

Return Shipping and Fees

For change-of-mind returns, return shipping is paid by [CUSTOMER OR OAK’D UP].

Original shipping charges are [STATE WHETHER THEY ARE REFUNDABLE AND ANY CONDITIONS].

Restocking fees: [STATE “NONE” OR DESCRIBE ANY FEE, HOW IT IS CALCULATED AND WHEN IT APPLIES].

If a return is needed because we sent the wrong item or the product arrived damaged or defective, [STATE HOW RETURN SHIPPING OR COLLECTION WILL BE ARRANGED]. We will not charge costs that applicable law requires us to bear.

For returns you arrange, we recommend using a trackable shipping service and keeping proof of shipment.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact co*****@****up.com promptly if an item is damaged, defective or different from what you ordered.

Include your order number and, where possible, photographs of the item, shipping label and packaging. Keep the product and packaging until we explain whether they need to be returned or retained for a claim.

We will review the issue and explain the available remedy, which may include a replacement, refund or another appropriate resolution, subject to applicable law.

Please do not use a product that appears damaged, contaminated or otherwise unsafe.

Refunds

After we receive and review a returned item, we will notify you whether the requested refund has been approved and explain any proposed deduction.

Approved refunds will be issued to the original payment method within [NUMBER] business days after approval, unless a shorter period is required by law.

Your bank or payment provider may take additional time to display the credit. If the original payment method is unavailable, we will contact you to arrange an appropriate alternative.

We will not substitute store credit for a refund you are legally entitled to receive unless you agree.

Refunds for orders we cannot ship, or for other legally required cancellations, are handled within the deadlines required by applicable law rather than being made dependent on a return inspection.

Exchanges

[STATE WHETHER DIRECT EXCHANGES ARE AVAILABLE. IF NOT, EXPLAIN WHETHER CUSTOMERS SHOULD REQUEST AN ELIGIBLE RETURN AND PLACE A NEW ORDER.]

Replacement availability depends on inventory. We will explain the available options if the requested item is unavailable.

Order Cancellations

To request a cancellation, email co*****@****up.com as soon as possible.

If the order has not progressed too far through fulfillment, we will try to cancel it and confirm the outcome. Once an order has shipped, the return process may apply.

This does not limit cancellation rights arising from a shipping delay or any other right provided by applicable law.

Purchases From Other Retailers

For purchases made through another retailer or marketplace, start with that seller’s return process.

You may still contact us about a product concern. Nothing in this section limits any responsibility we have under applicable law.

Your Consumer Rights

This policy describes our voluntary return procedures. It does not limit rights or remedies that cannot be excluded under the laws applicable to your purchase.

If a provision of this policy conflicts with a mandatory legal requirement, that requirement will apply.

Questions About a Return

Email co*****@****up.com with your order number and the details of your request.